Frequently Asked Questions

1. What is your shipping process?

We ship scooters by UPS Ground from our U.S. warehouse. Orders placed by 3:00 PM (business days) typically ship the next business day. All shipments default to signature required for security. You can request no signature at checkout (Order Notes), but if you waive signature, you accept responsibility for loss/theft after delivery.

2. How long will delivery take?

Typical transit times are ~3 business days to CA and ~5–7 business days to the Northeast. See our zone map for region-by-region estimates.

3. Do you offer shipping insurance?

Yes. At checkout you can add Route Shipping Insurance, which covers loss, theft, or damage in transit and includes a claims portal. This is optional and sits on top of our signature policy for extra peace of mind.

4. How do I cancel after the order ships?

Contact us immediately. You may refuse the package on delivery and we’ll issue a refund 3–6 business days after it returns to us, subject to our Return & Refund Policy.

1. Are electric scooters legal where I live?

Rules vary by city/state. Please check local regulations regarding speed limits, bike-lane use, lights, and age requirements.

2. How long does it take to learn to ride?

Most riders are comfortable after a short practice session. Start slow and always wear a helmet (plus knee/elbow/wrist protection).

3. Can I ride with a passenger?

No. One rider only. U.S. rules typically prohibit passengers on e-scooters and riding two-up is unsafe.

4. Can I ride in the rain?

Our scooters are water-resistant, but we do not recommend riding in rain or on wet surfaces. If you’re caught out, dry the scooter fully before use and store it in a dry place.

5. What are the test conditions behind your posted range/speed?

To make comparisons fair, we publish estimates using a standard test protocol: ~170-lb rider, Eco/medium mode, steady ~15 mph on smooth, flat pavement, mild temps, no headwind. Real-world results vary with rider weight, speed, terrain, tire pressure, temperature and wind.

1. Can I return my scooter?

Yes—within 14 days of delivery if unused and in original packaging. Used scooters are generally not returnable. In rare cases we can accept a lightly used return with a 20% restocking fee after inspection.

2. Who pays return shipping?

Non-defective return (change of mind): customer pays return freight.
DOA/arrives not functioning: we cover the return label and send a replacement at our cost.

3. How do I start a return?

Email info@driderescooters.com for an RMA. Don’t ship anything back before receiving authorization.

1. What is your warranty?

We provide a 1-year brand warranty on the scooter (components & labor) and a 6-month battery warranty from the date of delivery. Wear-and-tear parts (tires, tubes, brake pads, grips, bearings) are excluded. Damage from misuse, water ingress beyond stated IP, or unauthorized modifications voids coverage. (This updates and replaces the older “180-day” text on some pages.)

2. How do I file a warranty claim?

Email info@driderescooters.com with a description plus photos/video. We’ll diagnose and usually ship spare parts free under warranty and provide install guidance or refer you to an authorized service partner. If the scooter must come to our service center, the customer covers inbound shipping; we cover parts & labor during the warranty.

3. Do you stock parts and batteries?

Yes. We stock common parts and batteries for all scooters we sell; if you can’t find a part, contact support and we’ll source it.

4. What happens after the warranty ends?

We continue to support you. Email us with photos/video; most repairs are available for a small service charge and quick turnaround because we keep parts on hand.

5. How should I care for the battery?

Keep tires properly inflated; avoid hard acceleration at low state of charge.
For storage: ~50–70% charge, cool/dry location, top up every 30–45 days.
Expect gradual capacity loss over time (typical 400–700 cycles, usage-dependent).

1. What’s the rider weight limit?

Most models support 265–330 lb depending on model. Check your scooter’s product page.

2. What hills can it climb?

Typical commuter models handle 10–20% grades; performance models go higher. See the model page for the tested grade.

3. What tires does it use?

Each listing shows size and type (pneumatic, tubeless, or solid) and whether front/rear differ. We also link exact tubes/tires in Parts.

4. What braking system is included?

Models vary (mechanical/hydraulic disc, drum, regenerative). Your product page lists the system and the replacement pads/shoes part link.

5. Charger & charge time?

Each scooter page lists voltage/amps and typical charge time; some models support a fast charger (sold separately).

6. Folded size & carry weight?

See the listing for folded L×W×H and weight to confirm trunk/closet fit.

7. Water resistance / IP ratings

If a model has a published IP rating we show it on the product page. Example: Mercane Wide Wheel Pro is IP54 (resists splashes/light rain). Avoid heavy rain, submersion, or pressure washing.

1. Which payment methods and financing do you support?

We accept major credit/debit cards and offer popular pay-over-time options where available (see checkout for current providers).

2. How do I track my order?

You’ll receive a tracking email when your order ships. Tracking sometimes takes up to 48 hours to update after label creation.

1. Why pre-order?

Pre-orders secure incoming inventory and avoid long manufacturer waits. If your address changes, email us with the old/new address and the last four digits of your card so we can update shipping. Pre-orders can be canceled free of charge before shipment.

What makes the Mercane Wide Wheel Pro unique?

The Mercane Wide Wheel Pro is designed for maximum comfort, speed, and durability. With its dual-motor system, high-quality suspension, and wide tires, it’s built to handle various terrains while ensuring a smooth ride. It’s perfect for commuting or leisure rides, offering a top speed of 25 MPH and a range of up to 25 miles, making it one of the best scooters for adult riders.

What is the maximum speed and range of the Mercane Wide Wheel Pro?

The Mercane Wide Wheel Pro can reach speeds of up to 25 MPH and offers a range of up to 25 miles on a single charge, depending on riding conditions, rider weight, and speed. For optimal performance, expect around 20 miles of range with aggressive riding.

How long does it take to charge the Mercane Wide Wheel Pro?

It takes about 6 hours to fully charge the Mercane Wide Wheel Pro using its standard charger. Charging times may vary depending on the power outlet.

Is the Mercane Wide Wheel Pro water-resistant?

Yes, the Mercane Wide Wheel Pro features IP54 water resistance, meaning it can handle light rain and damp conditions. However, we recommend avoiding riding in heavy rain or through large puddles to ensure the longevity of the scooter and its components.

How much weight can the Mercane Wide Wheel Pro support?

The Mercane Wide Wheel Pro has a weight capacity of up to 330 lbs (150 kg), making it suitable for a wide range of riders.

Is the Mercane Wide Wheel Pro suitable for beginners?

While the Mercane Wide Wheel Pro is designed for speed and performance, beginners can still enjoy it with proper training. We recommend starting in a safe, open space at lower speeds, and always wearing protective gear, including a helmet and pads.

What kind of maintenance does the Mercane Wide Wheel Pro require?

To keep your Mercane Wide Wheel Pro in top shape, regular maintenance is recommended. This includes checking tire pressure, tightening bolts, and ensuring the brakes are functioning correctly. For more detailed maintenance instructions, refer to the user manual or visit our support library.

Does the Mercane Wide Wheel Pro come with a warranty?

Yes, the Mercane Wide Wheel Pro comes with a 1-year limited warranty that covers manufacturing defects, including the motor, battery, and frame. The warranty does not cover wear and tear or damage caused by misuse.

Can I ride the Mercane Wide Wheel Pro in the rain?

While the Mercane Wide Wheel Pro is water-resistant, it’s best to avoid riding in wet conditions for safety reasons. Wet roads can reduce braking efficiency and increase the risk of slipping. If you do ride in light rain, be sure to wipe down the scooter after use to keep it in good condition.

How do I know if my Mercane Wide Wheel Pro needs a repair?

Common signs that your scooter may need a repair include:

• Reduced battery performance
• Unusual noises from the motor
• Difficulty braking or inconsistent braking power
• Tires losing air or showing wear

If you notice any of these issues, please contact our customer support at info@driderescooters.com for assistance.

How do I get spare parts or accessories for the Mercane Wide Wheel Pro?

We stock a variety of spare parts and accessories for the Mercane Wide Wheel Pro, including batteries, tires, chargers, and more. You can find the most common parts on our website or contact our support team for parts that are not listed.

What is the maximum weight limit for the Mercane Wide Wheel Pro?

The Mercane Wide Wheel Pro supports riders up to 330 lbs (150 kg), ensuring stability and comfort for a wide range of riders.

What brands do you carry?

We proudly offer high-performance electric scooters under our own brand, DRIDER, along with premium models from ZERO and Kaabo. These brands are carefully selected for their quality, innovation, and reliability in the electric scooter market.

Are these brands exclusive to your store?

Yes, we have exclusive partnerships with DRIDER, ZERO, and Kaabo. We source all our scooters directly from the manufacturers to ensure top-tier quality, faster delivery, and competitive pricing for our customers.

Are these scooters custom or factory-made?

All scooters from DRIDER, ZERO, and Kaabo are designed and manufactured by the respective companies. However, for DRIDER, we also work closely with manufacturers to bring you unique models and specifications tailored to meet the demands of our customers.

Do you have your own branded products?

Yes! DRIDER is our own in-house brand. We not only sell scooters under this name but also ensure that they meet our rigorous standards for performance, safety, and durability. Every DRIDER product goes through quality checks before it’s listed for sale.

How do you source your scooters?

We work directly with DRIDER, ZERO, and Kaabo manufacturers to ensure we receive high-quality products with full warranty coverage. Our direct sourcing helps us offer the best prices and faster delivery times to our customers.

Do you offer after-sales support for these brands?

Absolutely! We provide comprehensive after-sales support for all products we sell, including DRIDER, ZERO, and Kaabo. From warranty claims to repairs, our team is here to assist you with any issues. We also have authorized service centers for expert repairs.

What makes DRIDER different from other brands?

DRIDER is our exclusive, carefully curated brand that offers advanced features, affordability, and reliability. By controlling the design and manufacturing process, we ensure that every DRIDER scooter provides a top-tier riding experience.