At DRIDER Scooters, we understand that warranty and post-purchase service are essential to your peace of mind. When you invest in an electric scooter from driderescooters.com, we are committed to delivering an exceptional ownership experience backed by our 12-month warranty and exclusive Lifetime Service Commitment.
12-Month Warranty
Every electric scooter purchased from us comes with a 12-month warranty from the date of purchase, covering any manufacturing defects under normal use. We stand behind the quality and craftsmanship of our scooters, ensuring you enjoy a worry-free experience. During this period, we will provide free replacement parts (including shipping) for repairs that can be performed at home. For more complex repairs, we will cover the labor costs at our authorized service centers and partners.
What’s Covered Under Warranty:
- Manufacturing defects in materials or workmanship.
- Electric and mechanical components (including motors, controllers, wiring, etc.) that malfunction due to factory errors.
- Battery defects within normal charging cycles.
Note: The warranty is valid from the date of purchase, not delivery, and covers scooters used under normal riding conditions.
What’s Not Covered by Warranty:
- Consumable items: Tires, brake pads, tubes, grips, and other wear-and-tear parts.
- Damage caused by external factors: Accidents, collisions, vandalism, water exposure (unless stated in product specs), or other external impacts.
- Malfunctions due to improper use: Overloading, unauthorized modifications, neglecting maintenance, or using the scooter outside of its intended purpose.
- Cosmetic issues: Scratches, dents, and scuffs due to regular use.
Lifetime Service Commitment
After the 12-month warranty period ends, we offer a Lifetime Service Commitment to ensure your scooter continues to perform at its best. This service is available for the lifetime of your scooter, with 40% off on parts and labor for any repairs or replacements. Whether you need a new motor, a replacement battery, or assistance with minor repairs, our team will ensure your scooter stays in top condition.
How the Lifetime Service Works:
- Discounted Parts: You’ll receive a 40% discount on any replacement parts needed for your scooter, including consumables like tires, tubes, and brake pads.
- Discounted Labor: We offer discounted labor rates for repairs at our authorized service centers or with trusted service partners.
- Free Diagnosis: For any issues, we provide free diagnostic support. Our customer service team will work with you to identify the problem and provide detailed repair instructions.
- Replacement Parts: Should your scooter require any part replacements, we’ll ship the parts directly to you at discounted rates.
How to Get Assistance with a Repair:
If your scooter needs repair, follow these simple steps:
- Contact Support: Email us at info@driderescooters.com with a detailed description of the issue. Include an image or video to help us better understand the problem.
- Diagnosis: Our expert support team will work with you to determine the cause of the issue and guide you on the next steps. This may involve troubleshooting, additional information, or sending parts.
- Resolution: Depending on the severity of the issue, we may offer:
- Self-Repair: For minor issues, we’ll send you replacement parts and provide step-by-step repair instructions.
- Service Center Repairs: For more complex problems, we may direct you to one of our authorized service centers where your scooter will be repaired by certified technicians.
- Service Partner Repairs: In select locations, we have partnered with local repair shops to offer a convenient repair option near you.
- Replacement: In rare cases of significant issues that cannot be repaired, we may offer a refurbished scooter replacement. This applies only if the scooter was delivered within 30 days and has fewer than 15 miles of use.
Service Cost Summary:
| Service/Repair | Covered Under Warranty | Lifetime Service (After Warranty) |
|---|---|---|
|
Remote Diagnosis |
FREE |
FREE |
Self-Repair Assistance |
Free (Parts Provided) |
Free (Parts at 40% Discount) |
Repairs at Service Partners |
Free (Parts & Labor) |
Parts at 40% Discount, Labor at Discounted Rates |
Repairs at Service Partners |
Free (Parts & Labor) |
Parts at 40% Discount, Labor at Discounted Rates |
Shipping Cost |
Free (Parts Shipping) |
Customer Pays for Shipping |
Service Case Examples:
- Rear Fender Broken: Fenders are typically considered wear and tear and are not covered by warranty unless they are defective upon delivery. If the fender was broken out of the box, we will send you a free replacement. After use, you can benefit from discounted prices on replacement fenders.
- LED Light Not Working: This is covered under warranty. Parts and shipping are free for home repair. If the scooter needs to be sent for repair, shipping will be covered by the customer. After the warranty, the discounted replacement price applies.
- Brake Issues (Rubbing or Adjustment): Brake adjustments are typically part of routine maintenance and are not covered under warranty or Lifetime Service. However, if there’s a manufacturing issue, we’ll cover it under the warranty. For routine maintenance, take advantage of discounted parts and labor for adjustments and replacements after the warranty expires.
- Flat Tire: Flat tires are considered a wear and tear issue and are not covered under warranty. However, we offer discounted prices on replacement tubes and tires when purchased through us. To prevent flats, we also recommend using our tire sealant.
- Motor or Battery Issues: These are fully covered under warranty if there’s a defect. Parts and labor are free of charge during the warranty period. If the issue arises after the warranty, you can take advantage of our discounted parts and labor rates through the Lifetime Service.
Important Terms and Conditions:
- Lifetime Service: This applies to scooters purchased directly from driderescooters.com. Fair use policies apply, and serial numbers may be reviewed to prevent abuse of this service.
- Consumables such as tires and brake pads are subject to regular replacement and are not covered under warranty or Lifetime Service unless defective.
- Service Areas: Our services are available through authorized service centers and service partners. You may be responsible for shipping costs to service centers or partners if your location is not serviced locally.
Why Choose DRIDER Scooters?
At DRIDER Scooters, we are committed to ensuring that your scooter delivers a smooth and enjoyable riding experience throughout its lifetime. Our comprehensive warranty and Lifetime Service provide you with the peace of mind you deserve, knowing that we have you covered at every stage of your ownership.
Contact Us:
For more information or to initiate a warranty or service request, please reach out to our support team at info@driderescooters.com. We’re here to assist you every step of the way!