Shipping policy
Shipping & Delivery
Delivered in days. Tracked the whole way.
Every scooter ships fully tracked from our own warehouses in the US and Germany. Here’s exactly where we ship, how long it takes, and what to expect — start to finish.
All prices in USD
🇺🇸 United States
5–8
working days
start to finish
start to finish
Continental USYour door
We deliver to physical street addresses only. We can’t ship to:
- P.O. boxes, including rural residential boxes
- USPS, FedEx, or any other drop boxes
- Freight-forwarding services
🇪🇺 Europe
6–9
working days max
start to finish
start to finish
Rodgau, GermanyYour door
Shipped from our own EU warehouse — Tor 18, Behringstr. 1, 63110 Rodgau, Germany. Covers most EU/EEA countries, plus the UK, Switzerland, Norway, and Iceland. Business days only; remote areas and islands may take a little longer.
Customs & taxes
Within the EU and EEA, your order ships from inside the EU. Nothing extra to pay. To the UK, Switzerland, Norway, or other non-EU countries, your country may add import VAT or duty on arrival — set by customs, not by us.
Order processing
Processing is already built into the times above. The moment your order ships, we email your confirmation and tracking number.
Cancellations
Cancel any time before it ships for a full refund. If we can’t fulfill your order within 7 business days, we’ll cancel it too. Once it’s on the road it can’t be stopped — a refused delivery has a 10% restocking fee.
Tracking
Your tracking number arrives by email and works on the carrier’s site. Give it up to 72 hours to show the first scan — that’s normal, not a lost order.
Delivery time
Your final date depends on the destination. The windows above are typical; your tracking number always shows the latest.
Every order includes
Trusted carriers — FedEx, UPS, DHL & more
Secure, encrypted checkout
Limited warranty on every scooter
Shipping question or an issue with your order? We’re one email away.
Email us